We have scheduled two maintenance windows to provide necessary updates to network equipment that will be performed on May 7th, 2017 and May 21st, 2017. This work is scheduled to occur between 00:00AM and 06:00AM (EDT) on both dates. No action is required on your part.

During this maintenance window the most you should witness are potential brief periods of increased latency and/or packet loss. If you experience any issues extending beyond this, feel free to contact us via support ticket system.

Update
We are presently experiencing connectivity issues after a network upgrade overnight. If you are calling, chatting, or opening a ticket please provide the name of the site you are having trouble with, your IP, and understand that we will need a ticket open in order for you to provide a traceroute(s) from the IPs which you are having trouble connecting from. 

We are very sorry for any inconvenience this may cause, and are working diligently to resolve the issue at this time.

Update
- Issues were resolved by 15:31 5/7/2017.

Update
- We will be performing the second and final phase of our network maintenance by today  May 21st, 2017 between 00:00AM and 06:00AM (EDT).

Update
- COMPLETED.



Saturday, May 6, 2017

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